Privacy Policy
Last updated 01/06/25
Our Privacy Policy describes how we collect, use, and share your personal data.
Our Privacy Policy describes how we collect, use,
and share your personal data.
Information We Collect
CloudX collects personal information that you provide directly, such as your name, email address, phone number, company details, and any communication you send us. We also collect technical information automatically when you visit our website, including your IP address, browser type, pages visited, and session duration. This helps us understand how people use our site and where we can improve.
How We Use Your Information
We use your information to deliver and manage services, respond to enquiries, and keep you informed about important updates or offers. This includes sending service notifications, providing customer support, and managing billing or account-related matters. If you subscribe to our newsletter or marketing communications, we may occasionally send you relevant product updates, insights, or industry news. You can opt out at any time.
How We Share Your Information
We do not sell your personal data. However, we may share your information with trusted service providers who help us run CloudX — for example, cloud storage, payment gateways, analytics platforms, or customer communication tools. These providers are under strict obligations to keep your data safe and confidential. In rare cases, we may also share your information to comply with legal obligations or protect our rights, customers, or services.
Data Security & Retention
All personal information is stored securely using encryption, access control, and monitoring. We work hard to prevent unauthorised access or misuse of your data. Only authorised CloudX staff or partners have access to your information, and only when needed to carry out their responsibilities. We store your data in secure data centres either in New Zealand or in countries with strong data protection standards.
Your Rights & Choices
You have the right to access, update, correct, or delete the personal data we hold about you. You can also request a copy of your information or ask how we’re using it. If you want to stop receiving marketing emails, you can unsubscribe at any time using the link provided or by contacting us directly. If you ever have concerns, you can reach out to New Zealand’s Privacy Commissioner for help.
Updates, Agreements, and Contact
This Privacy Policy may be updated as our services evolve or as laws change. We’ll post the latest version on our website, and your continued use of our services means you accept the latest terms. All formal agreements between you and CloudX are issued via DocuSign and contain detailed terms, including privacy obligations. For questions about this policy or to make a privacy request, contact us at privacy@cloudx.nz or call 0800 854 562
Information We Collect
CloudX collects personal information that you provide directly, such as your name, email address, phone number, company details, and any communication you send us. We also collect technical information automatically when you visit our website, including your IP address, browser type, pages visited, and session duration. This helps us understand how people use our site and where we can improve.
How We Use Your Information
We use your information to deliver and manage services, respond to enquiries, and keep you informed about important updates or offers. This includes sending service notifications, providing customer support, and managing billing or account-related matters. If you subscribe to our newsletter or marketing communications, we may occasionally send you relevant product updates, insights, or industry news. You can opt out at any time.
How We Share Your Information
We do not sell your personal data. However, we may share your information with trusted service providers who help us run CloudX — for example, cloud storage, payment gateways, analytics platforms, or customer communication tools. These providers are under strict obligations to keep your data safe and confidential. In rare cases, we may also share your information to comply with legal obligations or protect our rights, customers, or services.
Data Security & Retention
All personal information is stored securely using encryption, access control, and monitoring. We work hard to prevent unauthorised access or misuse of your data. Only authorised CloudX staff or partners have access to your information, and only when needed to carry out their responsibilities. We store your data in secure data centres either in New Zealand or in countries with strong data protection standards.
Your Rights & Choices
You have the right to access, update, correct, or delete the personal data we hold about you. You can also request a copy of your information or ask how we’re using it. If you want to stop receiving marketing emails, you can unsubscribe at any time using the link provided or by contacting us directly. If you ever have concerns, you can reach out to New Zealand’s Privacy Commissioner for help.
Updates, Agreements, and Contact
This Privacy Policy may be updated as our services evolve or as laws change. We’ll post the latest version on our website, and your continued use of our services means you accept the latest terms. All formal agreements between you and CloudX are issued via DocuSign and contain detailed terms, including privacy obligations. For questions about this policy or to make a privacy request, contact us at privacy@cloudx.nz or call 0800 854 562
If you have any further questions, please reach out via our contact page.