Here are five questions every Kiwi business should ask before switching internet providers:

1. What SLAs (Service Level Agreements) Do You Offer?

Not all internet services are created equal. Business-grade connections should come with guaranteed uptime, response times, and support.

Ask your potential provider:

• What’s the guaranteed uptime percentage?

• How quickly do you respond to outages or performance issues?

• Are these SLAs backed financially or just best effort?

Reliable service means less disruption — and more productivity.

2. Is the Plan Scalable as My Business Grows?

Your internet needs today may not be the same 12 months from now. Whether you're adding staff, opening new locations, or moving to the cloud, your connectivity should scale with you.

Find out:

• Can I upgrade bandwidth without major delays or downtime?

• Are there options for multi-site connectivity?

• Do you support SD-WAN, private links, or custom routing?

3. What Level of Support Will I Receive?

Support makes a huge difference when things go wrong. It’s important to know who will be helping you — and how quickly.

Ask:

• Do you offer local support in New Zealand?

• Is helpdesk support available 24/7?

• Will I get a dedicated account manager or just a general helpline?

Personalised, responsive support can save your business hours (and money) in downtime.

4. How Secure Is the Network?

With cyber threats on the rise, network security should be top of mind. Your internet provider should offer more than just speed — they should actively protect your data.

Questions to ask:

• Do you offer built-in firewalls, threat detection or DDoS protection?

• How do you monitor and respond to threats?

• Can I get network-level reporting or analytics?

5. What Are the True Costs — Now and Later?

Introductory pricing can be tempting, but always dig deeper. Understand the total cost of ownership — and what’s included or excluded.

Ask:

• Are there installation or hardware fees?

• What happens if I need to cancel early?

• Are there any price hikes after the first 12 months?

Transparency matters. The last thing you want is surprise charges on your next invoice.

Final Thoughts

Switching internet providers can unlock better service, speed, and value — but only if you ask the right questions first. At CloudX, we believe in clarity, reliability, and local support that Kiwi businesses can count on.

Thinking about making the switch? We’d love to show you what better business internet looks like.

Talk to CloudX

CloudX is a New Zealand-owned provider of high-performance internet, cloud, and communication services — built for businesses that demand more.