You're probably wondering what on earth is going on, well let me tell you a little story - since our inception in 2020 when we were simply a web hosting provider our customers always assumed our name Clodux was pronounced "cloudx". So after careful consideration and a ton of planning we decided at the end of 2023 that we would simply align our name with how our customers thought it was said - and it's just better.

So what's next?

Over the coming months you will notice a lot of new changes, 
​
​Website
Our new website will release in the next 7 - 14 days and will be active at our new domain https://cloudx.nz as well as our previous domain https://clodux.com
​
​Contact Details
Our email contact details will be changing, our new support email will be support@cloudx.nz, the billing email will change to billing@cloudx.nz. In the mean time any communication sent via our current channels will be diverted to the new contact emails.
​
Our phone 0800 854 562 will remain the same with a new call flow for easier account management and AI powered triage for better customer handling and CSAT (customer satisfaction), this will phase into use over the next 4 weeks with testing on a small number of customers for a start, this system is being implemented as we transition into a digital-first approach to reduce customer wait times.
​
​Invoicing & Billing
A lot of changes are happening with our billing methods, firstly those that receive monthly invoices from us - your invoice will now be sent from "billing@cloudx.nz" with the new branding.

Direct Debit / Card Payments
For those who pay via Direct Debit or Automatic Card payments you will notice on your bank statements the transaction name will now either be
​"CLOUDX" or "GoCardless", please note GoCardless is our new direct debit provider and manages Direct Debits for all of our customers. Some customers will notice that we've sent them a link to re-authorise their Direct Debit Authority with this new provider. - please see the attached as an example of what will be shown on your bank statement.

 

You will notice a few more changes around the place but these are the major changes that you as account holders will notice. If you have any questions about the changes over the next 7 weeks please don't hesitate to reach out to our support team via email or 0800 854 562

 

Kind Regards,
​The CloudX Team